These Terms & Conditions govern your use of the websites, digital products, subscriptions, and merchandise offered by MooneChild Enterprise, LLC ("MooneChild," "we," "us," or "our"), a limited liability company in the United States. When you buy from us or use our services, you are contracting with MooneChild Enterprise, LLC.
By accessing this site, creating an account, or purchasing a product or subscription, you agree to these terms. If you do not agree, please stop using the service. You confirm that you are of legal age to enter a contract, or that you have authority to bind the organisation you represent.
MooneChild Enterprise, LLC publishes music, fiction, poetry, and artwork, and operates creative software including ChordCraft Lab and the Simplex DAW Assistant. Subscriptions grant a limited, non-exclusive, non-transferable right to use the features included in the plan you selected, for as long as the subscription is current. Merchandise is produced and shipped through our print partner.
You are responsible for keeping your sign-in credentials confidential and for all activity under your account. Please give us accurate information and keep it current so we can deliver what you have paid for.
You must not misuse the service. In particular, you must not:
- use the service for anything unlawful, fraudulent, or abusive, including spam;
- infringe our intellectual property or that of any third party;
- upload or distribute malware, probe or interfere with our security, or scrape the service;
- reverse engineer, resell, redistribute, or circumvent technical limits of our software;
- share paid account access with people outside your household or organisation.
All songs, recordings, manuscripts, artwork, photography, software, documentation, and branding remain the property of MooneChild Enterprise, LLC or its licensors. Buying a product or subscription does not transfer ownership or grant redistribution rights.
We work hard to keep everything running, but we do not guarantee that the service will be uninterrupted, timely, secure, or error-free. Features may change or be retired as the catalogue evolves.
Subscriptions renew automatically at the interval shown at checkout until cancelled. ChordCraft Pro includes a 14-day free trial; a payment method is collected at signup and the first charge is taken when the trial ends unless you cancel before then. Cancelling stops future renewals and you keep access until the end of the period you have paid for.
Payment, billing, currency, tax, invoicing, cancellation, and refund mechanics are handled by Stripe, our payment processor. Please see the Stripe consumer terms and our Refund Policy.
MooneChild Enterprise, LLC is the seller of record for all orders. Payments are processed securely by Stripe. All customer service inquiries, refunds, and returns are handled directly by us at moonechildenterprise@gmail.com.
We offer a 30-day money-back guarantee on courses, memberships, and merchandise, as set out in our Refund Policy. Approved refunds are returned to the original payment method through Stripe, and access to the refunded course or membership ends at that point.
You can cancel a membership at any time from your account; cancellation stops future charges and you keep access until the end of the period you have already paid for. We reserve the right to refuse, cancel, or refund an order at our discretion — for example where there is suspected fraud, abuse of the guarantee, a pricing or listing error, or a payment dispute — and to issue a refund in place of continued access.
You keep ownership of anything you submit — forum posts, questions, exercise answers, support messages, and feedback. By submitting it, you grant MooneChild Enterprise, LLC a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt, and display that content for the purpose of operating and improving the service, and to quote feedback or testimonials in marketing, with your first name only unless you agree otherwise. You can ask us to stop using your content in marketing at any time by emailing us.
You confirm you have the right to submit what you post, and that it is not unlawful, abusive, or infringing. We may remove content that breaches these terms. How we handle personal information is explained in our Privacy Policy.
We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. Where the situation allows, we will contact you first. On termination, your right to use the service ends; you may request a copy of content you created within 30 days.
To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. Our aggregate liability is limited to the fees you paid us in the twelve months before the claim. We are not liable for indirect, consequential, or special damages, including lost profits, data, or goodwill. Nothing here excludes liability for fraud, death, or personal injury where the law does not allow it.
You agree to indemnify MooneChild Enterprise, LLC against claims arising from content you submit, your unlawful use of the service, or your breach of these terms.
These terms are governed by the laws of the United States and the state in which MooneChild Enterprise, LLC is registered, and disputes will be heard in the courts of that state. We may assign these terms as part of a merger or acquisition; you may not assign them without our consent. Neither party is liable for delays caused by events beyond reasonable control.
Questions about these terms? Email moonechildenterprise@gmail.com or use our contact page.