How does the 14-day free trial work?
Start a ChordCraft Lab Pro subscription and you get full Pro access free for 14 days. You won't be charged until the trial ends, and you can cancel any time before then at no cost.
What's included in the free tier vs. Pro ($7/month)?
The free tier includes the interactive keyboard, basic chord discovery, and daily puzzles. Pro unlocks the full Chord Detective, the complete Ear Training Path, adaptive quizzes, and genre matching.
How do I cancel or change my subscription?
You can cancel, upgrade, or downgrade from the billing portal in your member area (/member/billing), or email moonechildenterprise@gmail.com and we'll take care of it. Cancellation takes effect at the end of the current billing period — you keep Pro access until then.
Where do I access my lessons after subscribing?
Sign in and visit the Members Room (/members). Active Pro subscribers see the full ChordCraft lesson library there.
How is merch fulfilled?
Merch (denim jackets, tees, mugs, glasses, mouse pads, keychains, tote bags) is printed on demand through Zazzle. After your purchase, we ask for your shipping address and apparel size on the thank-you page, then place the print order for you.
How long does shipping take?
Print-on-demand items typically ship within 5–10 business days after the print order is placed, plus carrier transit time. We'll email you if anything takes longer.
I didn't get the shipping form after checkout. What do I do?
No problem — email moonechildenterprise@gmail.com with your order email, item, size (for apparel), and shipping address, and we'll attach it to your order manually.
What if my merch arrives damaged or incorrect?
Email us within 14 days of delivery with a photo of the issue and we'll arrange a reprint or refund through Zazzle's quality guarantee.
Who processes my payment?
All payments are handled securely by Stripe. Your card details never touch our servers, and the charge appears on your statement as MooneChild Enterprise.
What payment methods can I use?
Stripe accepts major credit and debit cards, Apple Pay, and Google Pay (availability varies by country).
What name shows up on my card statement?
Charges appear as MooneChild Enterprise. Your receipt email lists the exact item and amount if you need to check a charge.
How do I get a receipt or invoice?
A receipt with an invoice link is emailed automatically after every purchase and renewal, and past invoices are listed in your member billing page. If you can't find it, email moonechildenterprise@gmail.com and we'll resend it.
I paid — where do I find my access details?
Visit the Find my purchases page (/apps/access) and enter the email you paid with. We'll email you everything you own, with direct links to open it — no need to contact support.
Can I get a refund?
Digital purchases (subscriptions, ebook) can be refunded within 14 days if something isn't working as described. Merch follows Zazzle's print-on-demand return policy. Email us and we'll make it right.
Email moonechildenterprise@gmail.com and a human will reply. You can also find every way to reach us on the contact page.