Simplex Plus is a one-time purchase covered by our 30-day money-back guarantee. If it's not for you, ask within 30 days of your order date and we'll refund it in full — no forms beyond the one below, no questions you don't want to answer.
The 7-day Simplex trial needs no card, so there's nothing to refund — it simply ends. If you start the trial and then buy Plus, the 30-day guarantee runs from the day you paid, not the day the trial started.
Approved refunds go back through Stripe to the card you paid with, usually landing within 5–10 business days. When the refund completes, Simplex Plus access closes — your logged sessions, quiz results and progress stay on your account, and module 01 remains open to you as a free member. If you also have ChordCraft Pro, it isn't affected. You're welcome to buy Plus again whenever you like.
Write to moonechildenterprise@gmail.com from the address you paid with and we'll raise the request for you. The full site-wide policy lives on the refund policy page.
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Requests are reviewed by hand. Approved refunds return through Stripe to your original payment method, typically within 5–10 business days.